terms/privacy policy

LEGAL: BEST CAB”S
TERMS AND CONDITIONS FOR USE BY PASSENGERS

These general
terms and conditions of use by passengers set out the general terms and
conditions applying to and governing the usage of the Best Cab App-technology
which mainly aims to connect passengers and drivers in order to help them
travel around more efficiently.

The term us or we refers to the owners of the Best Cab
App-technology (Ditau Trading Enterprises 307 pty Ltd) is a limited private
company founded and registered in the Republic of South Africa with
Registration number; 2014/265925/07, whose business is at 03 Wilson street
Roodepoort, also to   Ditau trading Enterprises
307(pty) ltd, partners, local subsidiaries, representatives, directors, affiliates,
agents and etc., the list of Ditau Enterprises is available at https;/www.bestcab.co.za

In order to use the Best Cab App you must first agree
to the general terms and conditions below:

1. USING THE BEST CAB APP

1.1Best Cab App is an App aimed at only providing information
services and does not provide transport services. Transport services are
provided by drivers under independent contracts with passengers for the
carriage of passengers. Drivers provides transport services on an independent basis,
either in person or via companies as economical and professional service providers.
Disputes arising from consumer rights, obligations or from law applicable to
the provision of transport services must be resolved between passengers and drivers
concerned. Data regarding drivers and transport services is available on Best
Cab App and receipts for journeys are sent to the email address listed on the passenger’s
profiles.

1.2when using the Best Cab App you may choose to pay
the driver you requested in cash for his or her transport service or you may
choose to pay using The Best Cab-in App payment method. Payments for Best Cab
Business trips are handled under a separate agreement, for business trips
charges are inclusive of applicable fees, tolls, and or surcharges including a
booking fee, municipal tolls, airports surcharges or processing fees for split
payments.

1.3During the installation process of the Best Cab App
passenger’s mobile numbers are linked to the respective Best Cab account and
automatically added to our database. If you are no longer using your mobile
number you have a duty to notify Best Cab within 7 days of such change so that
Best Cab may anonymize your account data. Failure to notify us about such
changes  may result in an error whereby
your mobile operator allocates the same number to the next person and should
such person also use Best Cab App he or she may see your information.

2: PROMOTIONAL CODES

2.1Best Cab may send you promotional codes on per
promotions basis. A promotional code credit may be applied towards payment on
completion of a trip or other features or benefits related to the completion of
a trip or other features related to the service and or a third party’s service
and subject to additional conditions.

Expiration dates of promotional codes will be
reflected in-app once you have applied the promotional code to your respective
account

2.2 should your trip amount exceed the redeemable
credit allocated to your trip, the balance thereof will be deducted from your
account, payment method similarly applies on a per trip basis and may not carry
over to the next trip and therefore if not used will be forfeited. Only one
promotional code may be applied per trip.

2.3Best Cab Reserves the right to cancel a promotional
code at any time for any reason. This includes a situation wherein Best Cab
deems that codes are been used unlawfully, fraudulently, issued mistakenly or
have expired.

3. BEST CAB IN-APP PAYMENT 

3.1you may pay for the transport service with a bank card,
mobile carrier billing and using other payment methods for example through Best
Cab business which requires prior activation on the Best Cab App.

By providing Best Cab In-App payment service, Best Cab
acts as a commercial agent for the providers of transport service. Your
obligation to the providers of transport services is fulfilled when the payment
order is given to transfer funds into the bank account of Best Cab.

Take note that as passengers you are responsible to
make sure that payment takes place and for ensuring that you have sufficient
funds.

3.2when making payments through Best Cab In-App Payment
Best Cab receive your payment and forwards that money to the respective
transport provider or driver. Best Cab may ask additional data from you to
verify your preferred method of payment.

3.3 when making payments through Best Cab In-App
payment for transport services, Best Cab is not responsible for any possible
third parties payment costs, such as costs for mobile operators and bank charges.
Such service providers will charge you additional fees when processing your
payment in connection with the Best Cab In-App payment, Best Cab is not
responsible for such fees and disclaims all liability in this regard. Your
payment method may be subject to additional terms and conditions imposed by
each respective third party. Please read these general terms and conditions
carefully before choosing your preferred payment method.

3.4Best Cab is responsible for the functioning of Best
Cab In-App payment and provides support in resolving problems.

The resolution of disputes related to Best Cab In-App
payment also takes place through us. For payment support services kindly contact;
info@bestcab.co.za

Please take note that inquiries submitted by email or  the Best Cab App will receive response within one business day, Best Cab will
resolve Best Cab In-App Payment complaints and applications within two business
days.

4 Ordering and cancelling transport services

4.1if you order a transport service and somehow a
driver or transport service provider agreed to undertake the work then the
transport service is considered to be ordered.

4.2 Once a driver confirms that he or she will complete
your ordered transport service you will enter into a separate agreement for the
purposes of such transport service with additional terms between yourself and
the driver in question.

4.3 cancelling of the ordered transport service occurs
where the driver has replied to your request however you subsequently, reject,
cancel or refuse the ordered transport service. The request will be cancelled
after a certain time frame and cancellation fee will be charged and must be
paid.

 

4.4 If you cancel a transport service request on
multiple successive instances within 24 hours we may temporarily block your
account as a warning.

We may resort to blocking your account for longer
period of 6 months. After suspension of your account you may make an
application to reactivate your account such application will be subject to
strict review by Best Cab.

4.5when the driver notifies the passenger about his or
her arrival at a pick up point however the passenger or people whom such
transport service is ordered for do not arrive at such vehicle within a certain
time frame as specified in the Best Cab App the request will be deemed
cancelled, sometimes the driver for whatever reason may cancel your request.
Kindly take note that Best Cab is not responsible for such situations.

 

4.6 Once the driver arrives and send you a
notification that he or she has arrived Best Cab App may begin billing the fare
on waiting time basis in terms of prescribed rates as specified on the Best Cab
App.

4.7 if you have requested a transport service using
the Best Cab App and you cause any damage to the drivers vehicle or its
furnishing by blemishing, or staining the vehicle or cause it to have
unpleasant smell, the driver concerned shall have a right to request you to pay
a venality fee of R150 and shall be entitled to compensation for any damage he might
have suffered which exceeds the penalty fee and or compensation.

Best Cab may pursue a suit / claim on behalf of the
transport services provider.

5 LICENSE TO USE BEST CAB APP

5.1As long as you comply with these General terms and
conditions we will grant you a royalty free revocable non- exclusive right to
access and use the Best Cab App in accordance with these general terms and
conditions of use, the privacy policy and the all applicable APP-store terms,
you may not transfer or sub license your right to use the Best Cab App. In the
event that your right to use Best Cab App is cancelled the corresponding
non-exclusive license shall also be cancelled.

6 LIABILITY

6.1Best Cab is information service App and serves as a
means of communication between passengers and drivers, Best Cab does not
guarantee or take any responsibility for the quality or absence of any defects
in the provision of transport services. The usage of Best Cab App for
requesting transport services depends on behavior of drivers further Best Cab
does not guarantee that you will always have offers available for the provision
of transport services

6.2The Best Cab App does not offer or broker transport
services for passengers from transport providers. Best Cab App is used as a
means for connecting, organizing and arranging transport services. The consumers’
right of refund from transport services providers does not withdraw you from
the agreement in the course of the ordered transport service.

6.4 The Best Cab App is provided on as is basis and as
available basis

Best Cab does not represent, warrant or guarantee that
access to it will be un interrupted or error free. In case of any faults or
technical errors in the software Best Cab will endeavor to rectify them at its
earliest convenience, please bear in mind that the functionality of the app may
be limited due to unforeseen occasional technical errors further Best Cab cannot
guarantee the app to function at all times for example there may be unexpected
interruptions due to a public or a national emergency.

6.5 Best Cab, its representatives, directors and employees
are not liable for any loss or damage which you may incur as a result of using
the Best Cab App or relying on the journey, contracted for in terms of the Best
Cab App, including but not limited to; any direct or indirect property damage
or monetary loss of business deals, contracts, goodwill, reputation and any
loss which may unexpectedly arise from interruption of business loss or
inaccuracy of data and any type of loss or damage.

6.6 The financial liability of Best Cab in connection
with breach of contract will be limited to R500 and you will only be entitled
to claim for damages if Best Cab has deliberately violated the contract.
However take note that Best Cab is not liable for the actions or lack of
actions of drivers and will not be liable for damages caused by drivers to
passengers or damages caused to passengers by drivers.

6.7you agree to fully indemnify and hold Best Cab,
their affiliates companies, directors, employees and representatives harmless
from any claim or loss including liabilities, damages, costs and any expenses
of any failure which may be suffered as a result of the use of the Best Cab App
including the journeys you secure  through
the use of the Best Cab App.

 

6.8Best Cab may immediately end your use of the Best
Cab App should you breach any of these general terms and conditions of use if
it is necessary to protect the integrity of Best Cab or the safety of drivers.

7 GOOD PRACTICE USING THE BEST CAB APP

7.1 since Best Cab is not a transport services
provider or broker any issue concerning defects or quality of our respective
services must be addressed and resolved in accordance with the rules and
regulations of the transport service providers or the relevant government
authority.

7.2 You are requested to fill in a feedback form on
the Best Cab App because that will enable us to propose suggestions to the
drivers for improving the quality of their services.

7.3 We expect that you use Best Cab App in good faith
and treat each other with decency and respect. Best Cab  reserves the right to close your account
should you violate the terms set out in this general terms and conditions of
use or if your activities are illegal, malicious,, such as withholding the
payment for the respective transport service, fraudulent, being disrespectful
to drivers etc. in such circumstances your Best Cab  account may be revoked without prior notice.

7.4Best Cab will make every effort to ensure that only
drivers who have integrity and are respectful of their occupation and value
passengers use the Best Cab App. However Best Cab is in no position to
guarantee that every transport service provider satisfies the aforementioned
criteria at all times. Take note that should you experience objectionable
transport service you should notify the company responsible for such service, a
service authority or our customer support services immediately.

8 AMENDMENT TO THE GENERAL TERMS AND CONDITIONS

8.1 If any substantial amendments are made to the
general terms and conditions then you will be notified by email or via Best Cab
Notifications App. Should you continue using Best Cab you will be deemed to
have accepted such amendments.

9 FINAL PROVISIONS

9.1 These general terms and conditions are governed by
and construed and enforced in accordance with the laws of the Republic of South
Africa, should there be any dispute arising from the general terms and
conditions or agreement and are not resolved through negotiations then the
court having jurisdiction if any of the terms and conditions is held to be unenforceable
may replace the affected provision with an enforceable provision which
approximates the intent and economic effect of the affected provision.

DATE OF ENTRY INTO FORCE:


BEST CAB PRIVACY PORTAL

As a trusted guardian of
customer’s personal information, Best Cab is committed to processing personal
information honestly, ethically, with integrity and always to be consistent
with all applicable laws and our privacy commitments.

Your privacy as a
customer is important to us, just as knowing how we use your information is
important to you. This Best Cab privacy policy gives you access to our privacy
policy which offers transparency and accountability of how we collect, use, share
and protect your personal information based on your interaction with Best Cab,
Our products and services that you use or subscribe to and how you make use of
our services, for your ease of use, we have broken down this information into
easy to read and understand sections so that you may find specific details you
need quickly and conveniently. 

 

Privacy statement

About our privacy and
cookies policy; we are committed to privacy and confidentiality of all personal
information provided to us.

This privacy policy statement
provides necessary information to assist you in understanding how we collect, use
and share your personal information and our privacy practices with regard to
any personal information collected by us from you directly or through the
website or the use of our services.

Who are we: Best Cab is a
subsidiary of DITAU TRADING ENTERPRISE 307(Pty) Specialising with transport
services specifically connecting passengers with drivers.

In
this privacy statement we/us/ours means Best Cab, third party means someone who
is not you or us. Best Cab means : Best Cab a subsidiary of DITAU TRADING
ENTERPRISE 307 (Pty) Ltd a private company registered in accordance with the
laws of the Republic of south Africa with registration number: 2014/265925/07
and its  office address at : 14 EXNER
STREET ROODEPOORT.

Our privacy commitments
of the personal information we collect about you: we are committed to
respecting your privacy at all material times.

We are committed to privacy,
security, complying with applicable data protection and privacy laws.

Personal information we
collect about you:

Our use and analysis of
your information:

Sharing your personal
information;

Keeping your personal
information secure:

Unauthorised access to
your personal information:

Links to other websites:

Governing law;

Your rights and
responsibilities

Commission: By agreeing
to the terms and conditions of Best Cab you agree with the commission which
Best Cab is entitled to charge

 

DISCLAIMER NOTICE:  EVERY PASSENGER AND DRIVER IS DUTY BOUND TO
READ AND UNERSTAND THE TERMS OF THIS PRIVACY POLICY FAILURE TO DO SO BEFORE
COMMITING TO ANY SERVICE RENDERED BY BEST CAB, BEST CAB SHALL NOT BE HELD
LIABLE.